http://uk.embassy.gov.au/lhlh/IMMI_contact.html
Service Hours and Contact Numbers for Europe Service Centre
Service Hours for the Europe Service Centre
The ESC provides non-English language services from 9am to 12pm (UK time) and English language services from 1pm to 4pm (UK time), Monday to Friday. If you want to speak in English, you must call between 1 pm and 4pm UK time. We do not provide an English language service outside those hours.
Occasionally, as a result of exceptionally high volume, it may not be possible to connect with the ESC (you will receive an engaged signal).
We encourage you, where possible, either to call back later, or to visit our website for comprehensive information on all visa options for Australia.
The following table provides local telephone numbers for contacting the ESC. If you are calling from a country not listed in the table, you may contact the ESC directly on +44 (0) 20 7420 3690. For further information, please click here.
Note: International and domestic call charges may vary. You should confirm the cost with your telephone provider before calling.
Once you have been connected to the ESC, you can choose to speak with an operator in one of the languages listed above. Please note the client service hours for non-English and English language services.
Number Language
+44 (0) 2074203690 English
+44 (0) 2074204832 German
+44 (0) 2074204834 Spanish
+44 (0) 2074204835 French
+44 (0) 2074203698 Italian
+44 (0) 2074203693 Greek
+44 (0) 2074203692 Croatian
+44 (0) 2074203699 Serbian
+44 (0) 2074203691 Russian