DEINSTALIRANJE

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Thank you for contacting the Club Nokia Careline.

With regard to your query about being unable to reinstall PC Suite,
please follow these instructions to ensure that PC Suite is completely
removed from your PC. Please read this email carefully before proceeding
and do not delete any files other than those noted below.

1) Before deleting any files manually, you should ensure that you have
removed the PC Suite using Add/Remove Programs within the Control
Panel.

2) You should now kill the following processes within the processes tab
of Task Manager.
· DATALA~1.EXE( or DataLayer.exe);
· SERVIC~1.EXE (or ServiceLayer.exe)
· MPAPI3S.EXE
· PCSYNC2.EXE

Note: To open Task Manager, right-click on the task bar and select Task
Manager.

3) Open Windows Explorer and delete the following folders if present:

i) C:\program files\common files\nokia
ii) C:\program files\nokia\nokia pc suite

4) Additionally, if your PC runs NT, Windows 2000 or Windows XP you
should delete c:\documents and settings\<your username>\phone browser.
If your PC runs an older operating system you should delete c:\my
documents\phone browser.
5) If you receive any messages relating to files being in use please
take a note of the filenames and see Note 1 below before continuing.
6) Next, download and run Nokia Register Clean 3  you will find this
file at
http://www.nokia.com/faqsearch/ShowQA?id=46758&prod=1787&ch=75881&si=0®=3&adv=false&qt=clean
7) Now reboot your PC  PC Suite should be completely removed.

In the event that PC Suite has not been removed, please empty your temp
directory. This can be done by going to c:\windows\temp for Windows XP
and c:\winnt\temp for Windows 2000. You can select all the files in
here by holding down CTRL + A. The files can then be deleted by holding
down shift then delete. Once the temp directory has been emptied reboot
your PC, you should be able to install the latest version of PC Suite.

Note 1:
Where files cannot be deleted because they are in use follow these
instructions to remove them individually before proceeding to step 5:

1) Open the folder that contains the files and delete all files that
can be deleted.
2) Rename each file that remains by right-clicking on it and selecting
Rename from the menu.
3) Empty the recycle bin and restart the PC.
When the PC has been restarted you should be able to delete the
remaining files.

Note 2
If you find that these steps have not removed Nokia PC Suite it is
possible that your registry has become corrupted in some way. This can be
easily resolved using the Windows Installer Cleanup Utility available
from Microsoft. If you wish to use this utility please visit:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301. Please
note that Nokia does not make this application and we are referring you
to this site as it would appear that the problem is no longer with
Nokia PC Suite but with the installation of Windows you are currently
using.

Please don't hesitate to contact us again if you have any further
questions.

Yours sincerely

Nokia Service Professional
UK & Ireland Team
Nokia Careline


[THREAD ID:1-12M65S] This response has been given based on the
information you have provided us. The response is provided for general
information purposes only. It is intended, but not promised or guaranteed to
be accurate or complete, and it does not constitute any binding
commitment.



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